Welcome to Herbaceous Perennials Store’s FAQ page. We’ve compiled answers to the most common questions about our premium perennials, shipping policies, and garden care. If you don’t find what you’re looking for, please contact our friendly team at [email protected].

About Our Plants

What makes your perennials special?
Our herbaceous perennials like Achillea, Geranium, and Penstemon are specially selected for their hardiness and ability to withstand shipping while maintaining excellent garden performance. We focus on varieties that establish quickly and often bloom in their first season.
Do your plants come with care instructions?
Yes! Every shipment includes detailed planting guidance to ensure a seamless transition to your garden. Our instructions cover planting depth, spacing, sunlight requirements, and initial care tips for each variety.
Why don’t you ship to Asia or certain remote regions?
Due to international plant health regulations and the challenges of maintaining plant quality during extended transit times to these areas, we currently limit our shipping to regions where we can guarantee our 98% arrival success rate.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your chosen method:
– Standard Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Shipping (EMS): 15-25 days after dispatch (free on orders over $50)
How are plants packaged for shipping?
We use climate-smart packaging with specialized materials to protect roots and foliage during transit. Our gardening team hand-selects and prepares each plant with care before shipping from our Weatherby, Missouri nursery.
Can I track my order?
Absolutely! You’ll receive detailed tracking updates from dispatch to delivery. Tracking information is sent to the email address provided during checkout.

Returns & Guarantees

What if my plants arrive damaged?
We stand behind every plant we ship. If your perennials arrive damaged or fail to thrive, please contact us within 15 days of delivery at [email protected] with photos of the issue for assistance.
Do you offer refunds or replacements?
Yes, we typically offer replacements for plants that arrive damaged or don’t establish properly. In cases where replacement isn’t possible, we’ll issue a refund. Please note we don’t refund original shipping costs unless the error was ours.

Payment & Accounts

What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal. All transactions are processed securely through our encrypted checkout system.
Is it safe to enter my payment information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store complete payment information on our servers.

Seasonal Considerations

When is the best time to order perennials?
For spring plantings, we recommend ordering by early March. For fall plantings, aim to order by late August. These timelines help ensure availability and optimal planting conditions.
Do delivery times vary by season?
Yes, during peak planting seasons (spring and early fall), delivery times may extend slightly due to higher order volumes. We appreciate your understanding and recommend ordering early during these periods.

Still have questions? Our gardening experts are always happy to help at [email protected] or by writing to us at 3205 Leo Street, Weatherby, MO 64497, USA.