Dear Gardening Enthusiast,

Just as each Anemone and Campanula in our collection requires special care, we want your shopping experience with Herbaceous Perennials Store to be cultivated with attention and care. Below you’ll find all the details about our shipping and returns policies to ensure your gardening journey flourishes.

Shipping Information

We ship our premium herbaceous perennials worldwide (excluding some remote areas and parts of Asia) with two convenient options:

Standard Shipping

  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 days after dispatch

Free Shipping

  • Carrier: EMS
  • Minimum Order: $50
  • Delivery Time: 15-25 days after dispatch

Note: All orders typically process within 1-2 business days before shipping. During peak seasons, processing may take slightly longer.

Our Return Promise

We stand behind the quality of our herbaceous perennials like we stand behind the hardiness of our Helleborus and the vibrancy of our Dianthus. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Return & Exchange Process

Step 1: Initiate Your Return

Contact our customer care team at [email protected] within 15 days of receiving your order. Include these details:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Plant name(s) you wish to return/exchange
  • Reason for return
  • Your preferred resolution (refund or exchange for specific plant)
  • Your full contact information

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any additional photos needed (for damaged items)

Step 3: Package Your Return

Please repackage the plants securely in their original packaging if possible. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Send your return package to:

Herbaceous Perennials Store
Returns Department
3205 Leo Street
WEATHERBY, US 64497

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Exchange Information

  • We’ll ship your replacement plants once we receive your return
  • Standard shipping charges apply for the new shipment
  • If the exchange results in a higher value, you’ll be charged the difference

Non-Returnable Items

To ensure the health of our plants and your garden, we cannot accept returns on:

  • Plants that have been planted or removed from their original containers
  • Personalized or special order items
  • Plants showing signs of improper care after delivery

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damaged plants and packaging
  • We’ll arrange for replacement or refund at no additional cost to you

At Herbaceous Perennials Store, we believe every gardening experience should be as rewarding as watching your first Geum bloom. If you have any questions about our shipping or returns policy, please don’t hesitate to contact our friendly customer care team.

Happy Gardening,

The Herbaceous Perennials Store Team